Shipping policy
Shipping Policy
Introduction
HdMart apne customers ko fast aur secure delivery provide karta hai. Humari shipping policy simple, clear aur customer-friendly hai.
Delivery Charges
Free Delivery
HdMart all over Pakistan free delivery provide karta hai. Kisi bhi city ya area ke liye koi extra charges apply nahi hote.
Delivery Time
Standard Delivery
Order delivery time location aur courier par depend karta hai, lekin aam tor par:
- Major Cities: 2–4 Working Days
- Other Areas: 3–7 Working Days
Delays
Weather, strikes ya courier issues ki wajah se delay ho sakta hai. Aisi surat me HdMart responsible nahi hota.
Order Processing
Confirmation
Order sirf us waqt process hota hai jab customer se confirmation receive ho jaye.
Packaging
Products ko safely pack kiya jata hai taake damage ka chance minimum ho.
Tracking
Order Tracking
Jab parcel dispatch hota hai, customer ko tracking number provide kiya jata hai (agar courier provide kare).
Wrong or Incomplete Address
Customer Responsibility
Agar user ne wrong ya incomplete address provide kiya ho to delivery na hone ki zimmedari HdMart par nahi hogi.
Damaged or Wrong Product
Reporting
Customer ko parcel receive karne ke 24–48 hours ke andar photo/video proof ke sath complaint register karna hota hai.
Contact Information
Phone
0317-3396176